Privacy Policy 

Garden Exteriors Ltd is committed to protecting and respecting the privacy of all those who use our website and our services in line with the EU General Data Protection Regulation (GDPR). 

The data we collect is provided by you if you use our website enquiry form, call/email us to ask for information, sign up for more information at our Exhibitions or place an order. These personal details will include your name, email, full address and telephone number. 

We collect this information so that we can respond to your enquiry, keep in touch with you about our products in the future and to process any orders that you make. We ask for telephone numbers in case there is a problem with your email address and to contact you directly should we require further information to fulfil your request. 

Bank details are only taken in certain instances to place a deposit on one of our structures. These forms are stored securely.  

We hold details for customers in order for us to fulfil our contractual obligation, maintain our excellent customer relations and for our accounting purposes and these are never shared with third parties unless it is essential for us to provide you with our services or we are required to do so for legal reasons. For example, we will need to share your name and address if we need to deliver a purchase to you. 

Your data is stored only in hard copies which is stored in a locked filing cabinet and only accessible to our staff members.  

We hold essential personal data for accounting purposes for a period of seven years following your purchase. If you enquire to Garden Exteriors we will hold your details to let you know about future offers etc. Due to the nature of our product and how it is often something people have to save for over the years, we will keep your details unless you let us know you would no longer like to hear from us anymore. which the details are destroyed.

We take privacy seriously and use a secure server through our web developers and run anti-virus software to minimise the risk of security breaches. For more information about our website security please visit https://adventuregraphics.co.uk/privacy-policy/.

Our website uses a cookie control system that allows the user, on their first visit, to allow or disallow the use of cookies on their computer/device. Cookies are small, harmless files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website.

You will be given an opportunity to choose the cookies you are happy for us to use when you first visit our site.

If you agree to our cookies when you visit our website we collect your IP user address and information about the pages you accessed and how long you stayed on these pages as part of our Google Analytics.

Google Analytics does not store, save or collect personal information and provides it to us in an anonymised format (general summary rather than individualised)

For further information, you can read Google’s privacy policy which can be found at http://www.google.com/privacy.html

Our social media engagement is subject to the customs and privacy policies of each social media platform. Social media may have their own tracking cookies in place.

While we take great care to ensure the security and safety of our follower’s personal information it is up to the individual to use the platforms with due care and caution in regard to their own privacy and personal details.

We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.

Due to the nature of the internet it is impossible for us to secure the whole internet entirely. As a user, it is your responsibility to acknowledge this and to understand that the personal details you give to us by your own choice across the internet are transferred at your own risk.

You may request a copy of the personal data we hold for you free of charge, and ask for your information to be amended or removed. To do so, please write to the business address at the bottom of this policy. We will respond to your request within 30 days providing you provide us with proof of identity if necessary.

We will update this policy in response to legal, technical or business developments. This policy was last updated in September 2019.

If you have any questions, or for more detailed information regarding your data and how it is handled, please email: gardenexteriorsltd@gmail.com